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Frequently asked questions

How do I start the charging process?

To start the charging process, connect your vehicle and authenticate yourself with one of the available authentication options. The charging process is then started.

How do I connect my vehicle?

First plug your charging cable into your vehicle and then into the Wirelane charging station. Then authenticate yourself and the charging process will start.

How do I end a loading process?

The easiest way to end your charging process is via your vehicle or your vehicle app on your smartphone.

How do I pay at a charging station?

Various options are available for payment at the charging point. Simple payment via RFID card, Mobility App or without an account via debit/credit card* or ad-hoc payment by scanning the QR code attached to the charging point.

* Authentication by EC / credit card is only possible at charging stations with credit card terminals.
Where do I see the rates?

Depending on the charging station the rate per kilowatt hour is visible on the Tap-Payment Module, in the Wirelane App or App of your Roaming provider, and on the payment page after scanning the QR code for Ad-Hoc charging.

How do I register with Wirelane?

To do this, download the Wirelane app onto your smartphone and create a new account.

How do I store my payment details in the Wirelane app?

If you install the Wirelane app on your smartphone and register, you can conveniently store your preferred payment method and corresponding payment data and start and settle your charging processes directly from the app.

Where can I find the credit card terminal?

The credit card terminal is located on the outside of the charging station. Please note, however, that not all of our stations are equipped with credit card terminals. If your charging station is not equipped with a credit card terminal, we recommend that you use the QR code payment option, which also conveniently bills your charging process via your credit card.

Why is €50 blocked on my debit/credit card?

Blocking the €50 on your debit/credit card ensures that the charging process can be completed successfully. The reservation is automatically lifted after a few days and the amount is released on your account again. You will only be billed for the amount of electricity actually charged.

How do I receive my invoice when paying by credit card?

The loading transaction and transaction ID will be shown on your next credit card statement. Enter the transaction ID and the last four digits of your payment method (e.g. credit card number) at and you can conveniently download your invoice as a PDF.

How do I charge as a non-Wirelane customer?

Most Wirelane charging stations are approved for roaming. This means you can call up this charging station via your Mobility app (e.g. EnBw Mobility +) and start your charging process. You also have the option of authenticating yourself without an account using a debit/credit card* or by scanning the QR code on the charging station and starting the charging process.

* Authentication by EC / credit card is only possible at charging stations with credit card terminals.
I can't find the charging station in my provider's app?

The decision as to which charging point will be included in the respective roaming offer is made individually by each provider. However, you can contact your provider and ask for this charging point to be included in the future. In the meantime, we advise you to choose another authentication option.

The station is flashing. What does this mean?

The loading ring flashes...

...yellow (fast) Customer card / authentication procedure is checked and verified. (fast) Charging station is ready for operation. Vehicle can be connected (if not already done) and charging process can be started. (pulsating) Charging process is running correctly. Operating fault of the charging station. Please report this to our support hotline so that we can rectify the problem as quickly as possible.

The RFID reader flashes... (pulsating) The RFID card reader is ready for operation.

...not The RFID card reader is either not ready for operation or a charging process is already active.

The charging station does not work. What can I do?

First check the individual feedback signals of the charging station. You can find them here. If this does not answer your question, please report the fault to our support hotline so that we can rectify the problem as quickly as possible.